1. Who we are
SheRide ("we", "us") operates the SheRide rider app, the SheCaptain app for Captains, and this website. Contact: info@sheride.app · +964 77 22 000 106.
This policy explains what information the two apps and this website collect, why, who can see it, and how you can delete it.
2. Information we collect
- Account information: name, phone number, email address, date of birth and password (stored only as a salted hash), plus your language and notification settings.
- Email verification: we send one-time codes to your email address when you create an account and when you reset your password. We do not use SMS verification.
- Rider identity verification: the national ID number you give when you create a SheRide account and, when you verify your identity in the app, photos of your national ID (front and back).
- Captain verification: photos (front and back) of your national ID, driving licence and residency card; your vehicle registration (front and back), a vehicle photo and, optionally, the vehicle insurance or agency document; the document numbers and their issue and expiry dates; your vehicle's type, make and model, plate, year and colour; and your profile photo.
- Location — riders: your device location while you use the SheRide app, to set your pickup point and show the map; the pickup, destination and any second destination of your trips; and your location when you use the SOS button.
- Location — Captains: the SheCaptain app collects your location while you are online or on a trip — including in the background, when the app is closed or not in use (for example while you use a maps app) — to send you nearby ride requests, to show your position to your rider and to record the trip route. The app explains this in a message before Android asks for the permission. It stops when you go offline, and a notification is shown the whole time. Location is never used for advertising.
- Trips: pickup and destination addresses and points, route distance and duration, ride type, times and status, the route points recorded during the trip, destination changes, scheduled rides, cancellations and any cancellation fines.
- Payments and balances: trips are currently paid in cash only. We record the fare, the cash amount the Captain received, any extra cash credited to the rider's SheRide wallet, and each Captain's commission balance and settlements. We do not collect card details.
- Messages: chat messages between a rider and her Captain during an active trip, which are stored with the trip, and messages you send to our support team.
- Phone calls: during an active trip, the rider and the Captain can see each other's phone number to call or open WhatsApp. Calls and WhatsApp chats happen outside SheRide; we do not record them.
- Ratings: the stars and comments you give after a trip.
- Safety: if you use the SOS button or submit a safety report, we record the event, your location at that time and the related trip. Riders can also save emergency contacts (name and phone number).
- Saved places (riders): places you save, with their label, address and location.
- Device and notifications: a push-notification token for your device and its platform (Android or iOS), used only to send you notifications (about your trips, your account and SheRide announcements). It is removed when you sign out on that device or delete your account.
- Technical data: our servers process your IP address to protect the service from abuse, for example to limit repeated sign-in attempts.
- Account deletion: if you delete your account, the reason you choose (optional).
3. How we use it
- To create and secure your account and verify your email address.
- To review Captain documents and vehicles, and your national ID when you verify it.
- To match riders with Captains, calculate fares from the road distance and keep trips inside our service area.
- To provide safety features such as trip sharing, SOS and the review of safety reports and ratings.
- To send notifications about your trips and your account.
- To keep the financial records of trips, Captain commissions and settlements.
- To apply our ride policies (cancellations, fines, temporary pauses) and to investigate fraud and breaches of our Terms.
4. Who can see it and who we share it with
- Your rider or Captain during a trip: the rider sees the Captain's name, profile photo, rating, vehicle and plate, and her live location; the Captain sees the rider's first name, rating, pickup and destination. Both see each other's phone number only while the trip is active.
- People you share a trip link with: while the trip is active, the link shows the Captain's first name, profile photo, vehicle and plate, the pickup and destination and the trip status. It does not show phone numbers or fares.
- SheRide staff who need it for their role (for example document review, support or safety), with access limited by permission.
- Service providers that process data on our behalf to run SheRide — for example to host our servers, database and files, send emails and push notifications, and provide maps, address search and route calculation. Map, address-search and routing services receive the pickup and destination points of a trip.
- Authorities and emergency services, when the law requires it or when needed to respond to an emergency.
We do not sell your personal information.
5. How your information is protected
Information is sent over encrypted connections (HTTPS), our database connection is encrypted, passwords are stored only as salted hashes, and identity and document photos are kept in private storage that can only be opened through short-lived links.
6. Retention and account deletion
We keep account and trip records while your account is active and for as long as required by law.
You can delete your account at any time in the app (SheRide: Account → Settings → Delete account; SheCaptain: Account → Delete account), on our website at sheride.app/delete-account, or by contacting us at info@sheride.app · +964 77 22 000 106. You cannot delete an account during an active trip, and a Captain must first settle any balance owed to SheRide.
When you delete your account we remove your name, phone number, email, date of birth and password; the national ID number you gave when registering for SheRide; the numbers of your identity and vehicle documents; your saved places, emergency contacts, notifications, email verification codes and push-notification tokens; and a Captain's last known location. Upcoming scheduled rides are cancelled, trip-sharing links stop working, and we sign you out on every device.
The photo files of your identity and vehicle documents, and a Captain's profile photo, are permanently deleted from our private file storage as part of the same process. If a file cannot be deleted straight away, the deletion is tried again automatically.
We keep the records of past trips (including their addresses, route points and in-trip chat messages), payments, Captain commissions and settlements, ratings, safety reports, support history and our document review decisions — linked only to the anonymised account — because accounting, safety and legal obligations require them.
7. Your rights
You can ask to access, correct or delete your personal information by contacting info@sheride.app · +964 77 22 000 106.
8. Children
SheRide and SheCaptain are only for adults. Riders must be at least 18 years old, and Captains must be at least 21 — the SheCaptain registration does not accept a younger date of birth. Please do not use the apps if you are under 18.
9. Cookies and this website
This website does not use advertising or tracking cookies. It loads fonts from Google Fonts, which may receive your IP address as part of delivering them. If we add analytics in future, this section will be updated first.
10. Changes
We will post any changes to this policy on this page and update the date above.