SheRide operates the SheRide app for riders and the SheCaptain app for Captains. You can delete your account and its personal information at any time, in the app or on this page. Deletion is permanent and cannot be undone.
1. Delete your account in the app
- SheRide: Account → Settings → Delete account.
- SheCaptain: Account → Delete account.
The app asks for your password to confirm.
2. Delete your account on this website
If you no longer have the app, you can delete your account here. To confirm that the account is yours, enter the phone number or email address and the password you use to sign in to the app. Only someone who knows the account's password can delete it, and this page does not show or store any of your information.
3. Before you delete
- You cannot delete your account during an active trip. Finish or cancel the trip first.
- A Captain must first settle any balance owed to SheRide (SheCaptain: Wallet). If a payment is still being processed, try again a few minutes later.
- Forgot your password? Use “Forgot your password?” on the app's sign-in screen to reset it with a code sent to your email, then come back here or delete your account in the app.
- If your account is suspended, or you cannot sign in, contact SheRide support on WhatsApp or by phone at +964 77 22 000 106.
4. What is deleted
When you confirm, your account is deleted straight away. We remove your name, phone number, email, date of birth and password; the national ID number you gave when registering for SheRide; the numbers of your identity and vehicle documents; your saved places, emergency contacts, notifications, email verification codes and push-notification tokens; and a Captain's last known location. Upcoming scheduled rides are cancelled, trip-sharing links stop working, and you are signed out on every device.
The photo files of your identity and vehicle documents, and a Captain's profile photo, are permanently deleted from our private file storage as part of the same process. If a file cannot be deleted straight away, the deletion is tried again automatically.
5. What is kept, and for how long
We keep the records of past trips (including their addresses, route points and in-trip chat messages), payments, Captain commissions and settlements, ratings, safety reports, support history and our document review decisions, and a record that the account was deleted — linked only to the anonymised account, without your name, phone number or email — for as long as accounting, safety and legal obligations require them.
After deletion you can register again with the same phone number as a new account.
More details are in our Privacy Policy.